Technical Support Specialist Salary Range

Is your technical support specialist salary on point for your location, experience, certifications and skill set? Here's a dynamic look at technical support and help desk wages, including salary comparisons derived from the leading, unbiased salary surveys and employment data sources. Use our custom job search and school finder tools to maximize your technical support specialist salary. Explore the technical support / help desk career path for a deep dive into this essential IT position.

Technical Support Training

Historic Technical Support Salaries

Average salary ranges for technical support specialists, help desk technicians and related occupations for the past 3 years:

Job Title 2015 Salary 2016 Salary 2017 Salary 2-Year Change
Computer Repair Technician $33,750 - $ 49,750 $36,000 - $51,750 $37,000 - $53,500 + 8.4%
Help Desk / Tech Support $43,750 - $ 58,000 $45,250 - $61,750 $46,250 - $64,000 + 8.4%
Desktop Support Analyst $52,000 - $ 77,000 $54,250 - $80,500 $55,250 - $82,500 + 6.8%
Systems Administrator $65,750 - $100,500 $67,500 - $107,500 $69,000 - $112,000 + 8.9%
Technical Support Manager $80,500 - $114,750 $84,500 - $121,000 $86,000 - $125,500 + 8.3%

Add these percentages to the salaries above for the following skills:

  • Add 4% for SAP Basis Administration Skills
  • Add 4% for HDI (Help Desk Institute) Certifications
  • Add 4% for Windows 10 Admin Skills
  • Add 7% for Cisco Network Administration
  • Add 7% for Linux and Unix Admin Skills
  • Add 7% for Virtualization Skills
pdf icon Sources: Robert Half Technology 2015, 2016 and 2017 Salary Guides

Technical Support Specialist Salaries by State

U.S. State / Location

Average Annual Wage

Average Hourly Wage

Alabama
$44,680
$21.48
Alaska
$51,250
$24.64
Arizona
$48,620
$23.37
Arkansas
$41,710
$20.05
California
$59,050
$28.39
Colorado
$57,140
$27.47
Connecticut
$62,570
$30.08
Delaware
$53,040
$25.50
District of Columbia
$64,080
$30.81
Florida
$44,470
$21.38
Georgia
$48,740
$23.43
Hawaii
$49,780
$23.93
Idaho
$40,270
$19.36
Illinois
$53,550
$25.74
Indiana
$42,740
$20.55
Iowa
$44,220
$21.26
Kansas
$44,000
$21.16
Kentucky
$43,360
$20.85
Louisiana
$47,060
$22.62
Maine
$45,860
$22.05
Maryland
$56,840
$27.33
Massachusetts
$60,880
$29.27
Michigan
$46,950
$22.57
Minnesota
$51,710
$24.86
Mississippi
$40,420
$19.43
Missouri
$46,380
$22.30
Montana
$40,190
$19.32
Nebraska
$49,030
$23.57
Nevada
$45,910
$22.07
New Hampshire
$52,360
$25.17
New Jersey
$55,210
$26.54
New Mexico
$48,840
$23.48
New York
$55,740
$26.80
North Carolina
$53,150
$25.55
North Dakota
$43,280
$20.81
Ohio
$46,190
$22.21
Oklahoma
$42,810
$20.58
Oregon
$51,460
$24.74
Pennsylvania
$48,460
$23.30
Puerto Rico
$29,850
$14.35
Rhode Island
$50,500
$24.28
South Carolina
$45,440
$21.85
South Dakota
$39,500
$18.99
Tennessee
$46,780
$22.49
Texas
$53,770
$25.85
Utah
$46,260
$22.24
Vermont
$48,230
$23.19
Virginia
$55,520
$26.69
Washington
$55,490
$26.68
West Virginia
$41,870
$20.13
Wisconsin
$48,880
$23.50
Wyoming
$46,520
$22.37
web icon Source: Bureau of Labor Statistics, U.S. Dept. of Labor

Top 10 Highest Paying Metro Areas for Technical Support Jobs

  1. San Jose-Sunnyvale-Santa Clara, CA: $73,500
  2. San Francisco-San Mateo-Redwood City, CA: $70,000
  3. San Francisco-Oakland-Fremont, CA: $67,500
  4. Durham-Chapel Hill, North Carolina: $66,000
  5. Hartford-West Hartford-East Hartford, CT: $65,500
  6. Bridgeport-Stamford-Norwalk, CT: $65,000
  7. Salinas, California: $63,000
  8. Boston-Cambridge-Quincy, MA-NH: $62,500
  9. Washington-Alexandria-Arlington, DC-VA-MD-WV: $61,000
  10. Boulder, Colorado: $60,500
web icon Source: Bureau of Labor Statistics, U.S. Department of Labor

Technical Support Specialist Salaries by Specialty & Experience

  • Help Desk Technician Tier 1 salary: $35,000
  • PC Repair Technician salary: $37,000
  • Help Desk Technician Tier 2 salary: $43,000
  • Help Desk Technician Tier 3 salary: $52,000
  • End-User Support Specialist salary: $53,000
  • Desktop Support Specialist salary: $54,000
  • Technical Support Specialist salary: $59,000
  • Application Support Specialist salary: $63,000
  • Lead Help Desk Technician salary: $67,000
  • Windows Systems Administrator salary: $71,000
  • Technical Support Manager salary: $76,000
  • Senior Systems Administrator salary: $83,000
  • Senior Linux Administrator salary: $89,000
  • Senior Windows Administrator salary: $89,000
web icon Source: Indeed.com

Tech Support Wages vs. Popular IT Job Roles

  • Technology Manager: $142,063
  • Systems Architect: $129,952
  • Product Manager: $114,174
  • DevOps Engineer: $111,683
  • Software Engineer: $110,989
  • Hardware Engineer: $110,972
  • IT Project Manager: $110,925
  • Cyber Security Engineer: $110,716
  • Applications Developer: $105,202
  • Security Analyst: $103,597
  • Database Administrator: $103,473
  • Data Scientist: $95,404
  • Business Analyst: $94,926
  • Computer Programmer: $91,404
  • Network Engineer: $88,280
  • Web Developer: $82,765
  • Systems Administrator: $82,624
  • Technical Support: $60,600
  • Help Desk Technician: $45,709
  • PC Service & Repair: $41,310
pdf icon Source: 2019 Tech Salary Report by Dice.com

Technical Support Training

New IT pros often begin their careers in technical support because of the low experience/education requirements, and the exposure to a wide range of IT domains, e.g., networking and security. Get started on your IT career path with technical support specialist training and certification programs like these, and work with an admissions advisor to build your ideal learning plan.

Admissions advisors can provide more info about programs and curriculum, admissions & start dates, career placement, tuition costs, personalized financial aid options & scholarships.
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Job Outlook

The U.S. Dept. of Labor forecasts 17% growth - over 120,000 new jobs - in the computer support specialist job market from 2012 to 2022, faster than the 11% average growth rate for all occupations. Technical support specialist employment will continue to grow as organizations implement the latest software and hardware in an effort to save money and increase productivity. Proliferation of mobile technologies in business will present new challenges and job opportunities for technical support specialists, as companies look to hire technicians who can service their growing fleet of mobile devices.

Related Resources

Web-based Help Desk & Technical Support Specialist salary data refreshed annually.

Salary survey data updated annually.